How do I return an item?
Returns at the end of Rental Period:
When shipped to you, your item included a Return Merchandise Authorization (RMA). Attach this label to the original shipping container and drop off at the an authorized FedEx, UPS, or DHL drop-off location as appropriate. You may also call the shipper to arrange to have your items picked up, although there may be a small fee depending on the shipper and the pick-up location. In some cases you may need to arrange pickup 24 hours or more in advance. It is the customer's responsibility to make these arrangements. Return shipping is free if you use the RMA and the same shipper that performed the delivery. If you do not have this RMA, please contact customer service for more information on returning an item.
Returns of Purchased Tools:
Purchased tools are not returnable except for instances where the wrong product was shipped to you, or the item is immediately materially defective. For these situations, contact customer service to arrange for an RMA to return your items for a refund or exchange.
Returns of Consumables:
Consumables such as abrasives, fasteners, tool accessories, etc. are not returnable except for instances where the wrong product was shipped to you, or the item is immediately materially defective. For these situations, contact customer service to arrange for an RMA to return your items for a refund or exchange.
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